Legal

Privacy Policy

What we collect, why we need it, and the choices you have.

Last updated: 9 October 2026

This notice explains how ORVIONE.AE handles your personal data under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1.Who is responsible for your data

Orvione.ae, licensed in Dubai under trade licence number [LICENCE NUMBER], is the controller of the personal data collected through ORVIONE.AE.

For anything about your data, write to support@orvione.ae or call 0504018823. A named member of our team handles these requests.

2.What we collect

We do not collect data revealing your racial or family origin, political or religious beliefs, criminal record, health or biometrics. Please do not send us such information.

Your name, phone number, email address and delivery address — so we can take and deliver an order
What you ordered, when, and the amount — your order history
Payment confirmation from our payment provider. We never see or store your full card number
Messages you send us, and notes from calls about your order
How you use the website: pages viewed, device and browser, and an approximate location from your IP address

3.Why we are allowed to use it

UAE law requires your consent unless one of the exceptions in Article 4 of Federal Decree-Law No. 45 of 2021 applies. Two of them cover almost everything we do.

To perform our contract with you — Article 4(9). This covers taking your order, delivering it, taking payment, handling returns and warranty claims, and contacting you about an order you placed. We cannot sell to you without this, so it does not depend on consent.
With your consent — Article 4(1). This covers marketing emails and messages, and the analytics and advertising tools described below. You can refuse, and still buy from us exactly as before.
To meet a legal obligation — for example keeping tax and invoice records.

Everything that depends on your consent is optional. Refusing it never blocks a purchase, and withdrawing it later is as easy as giving it.

4.Marketing, and how to stop it

We send marketing only to people who asked for it. Every message carries an unsubscribe link, and unsubscribing takes effect immediately.

A call or message about an order you already placed — confirming a cash-on-delivery order, arranging a delivery time, telling you about a delay — is not marketing, and continues even if you have unsubscribed. If you would rather we did not call at all, tell us and we will note it.

Marketing calls are made only between 9:00 and 18:00, only to people who opted in, and never to a number on the national Do Not Call Registry, as required by Cabinet Resolution No. 56 of 2024.

5.Advertising and measurement

We advertise on Meta (Facebook and Instagram). To know which adverts actually lead to orders — and to stop paying for the ones that do not — we use Meta's measurement tools on this website.

What we share with Meta is the event itself: a page was viewed, an item was added to the cart, an order was placed and for how much. When an order is placed we also send your email, phone number, name and city, but scrambled first with a one-way code (SHA-256). Meta uses it only to match the order to an advert it already showed you; it cannot read the original back out of it.

We never send Meta your delivery address, your payment details or what is inside your order beyond its value.

You can tell us to stop at any time. Write to support@orvione.ae and we will exclude you from advertising measurement — Article 17 of Federal Decree-Law No. 45 of 2021 gives you that right, we do not ask for a reason, and it changes nothing about your order, your delivery or your prices. You can also limit what Meta does with your data from your own Meta account settings.

6.Who we share it with

We do not sell your personal data, and we do not share it with anyone for their own marketing.

Our courier — your name, address and phone number, so the parcel reaches you
Our payment providers, including the instalment provider if you choose instalments
The companies that host our website and send our email and SMS
Our accountant and auditor, and any authority entitled to the information by law
Meta, for advertising measurement, as described above

7.Data that leaves the UAE

Some of our providers store data outside the UAE. Articles 22 and 23 of Federal Decree-Law No. 45 of 2021 allow this, and we rely on two grounds: a written contract obliging the provider to protect your data to the standard the law requires, and, for anything optional such as advertising tools, your express consent.

We check what a provider commits to before we use it, and we keep the list of providers under review.

8.How long we keep it

When a purpose is finished we delete the data or anonymise it so it can no longer identify you.

Order and invoice records: for the period UAE tax and commercial law requires
Your account: for as long as you keep it, and 6 months after you ask us to close it
Marketing consent and the record of it: until you withdraw it, then a minimal record that you did
Our own visit counts: 14 months, then they are aggregated so they no longer point to anyone

9.Your rights

Under Federal Decree-Law No. 45 of 2021 you can ask us to:

Write to support@orvione.ae. We aim to answer within 30 days. That is a service commitment we set ourselves — the law does not yet fix a deadline — and we will tell you if a request is complex and needs longer.

If you are not satisfied with our answer, you may complain to the UAE Data Office.

Tell you what we hold and why, and give you a copy — free of charge (Articles 13, 14)
Correct anything inaccurate, or delete data we no longer need (Article 15)
Restrict how we use it while a question is being resolved (Article 16)
Stop using it for direct marketing or related profiling (Article 17)
Have a person review a decision made automatically about you (Article 18)

10.Keeping it safe

The website runs over an encrypted connection, access to customer data is limited to the people who need it for their work, and our providers are chosen for their security as much as their price.

If a breach ever happens that could affect you, we will notify the authority and tell you directly, explaining what happened and what to do.

11.Children

This shop is for adults. We do not knowingly collect data from anyone under 18. If you believe a child has given us data, tell us and we will delete it.

12.Changes to this notice

We update this page when our practices change and when the Executive Regulations to the UAE data protection law are issued, which is still awaited. The date at the top always shows the current version.

More details

Last updated: August 19, 2026

Orvione.ae operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Orvione.ae is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +971 504 018823 or email us at orv1one.ae@gmail.com or contact us at Abu Dhabi, Abu Dhabi AZ, United Arab Emirates.

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