Shipping & Delivery
Where we deliver, how long it takes, and what it costs.
Last updated: 9 October 2026
We deliver across all seven Emirates. Below are our delivery times, charges and what to do if something goes wrong on the way.
1.Where we deliver
We deliver to addresses in all seven Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship outside the UAE.
Some remote and desert areas take an extra day. If your address is one of them, we tell you when we confirm the order rather than letting you find out from a late parcel.
2.How long it takes
Orders placed before 16:00 on a working day are prepared the same day. Orders placed after that, or on a Friday or public holiday, are prepared the next working day.
These are the times we work to, not a guarantee of the hour. If a delivery is running late you can call or message us and we will find the parcel.
- Dubai: same-day delivery on orders placed before 16:00
- Abu Dhabi, Sharjah, Ajman: next working day
- Umm Al Quwain, Ras Al Khaimah, Fujairah: 2 working days
- Remote and desert areas: one working day more
3.What delivery costs
Every charge is shown at checkout before you place the order. We do not add any fee afterwards — Articles 14(3) and 15(3) of Federal Decree-Law No. 14 of 2023 allow us to charge only what we have published.
Paying by credit or debit card costs you nothing extra. Card surcharges are prohibited in the UAE.
- Standard delivery: 15 AED
- Free delivery on orders over 250 AED
- Same-day delivery in Dubai: 25 AED on top of the standard charge
- Cash on delivery handling fee: 3.99 AED
4.Tracking your order
When your parcel leaves us you receive a message with a tracking number and a link. You can also see the status at any time in your account, under Orders.
Our courier will call or message before arriving. Please keep the phone number you gave us switched on — it is the one thing that most often delays a delivery.
5.If nobody is there
The courier tries to deliver 3 times. Between attempts you can reschedule directly with them using the link in your tracking message.
If all attempts fail and we cannot reach you, the parcel comes back to us. We will contact you to arrange a new delivery. For a cash-on-delivery order that is returned undelivered more than once, we may ask for prepayment before sending it again.
6.Check your parcel when it arrives
Please look at the parcel before you sign for it or pay the courier. If the box is crushed, torn, wet or open, you may refuse it on the spot — that is the cleanest outcome for both of us and costs you nothing.
If you only notice the damage after the courier has gone, tell us within 48 hours of delivery and send photographs of the item and of the packaging it came in. We will arrange a replacement, a repair or a refund, at your choice, and we pay the return shipping.
The 48-hour window applies to transport damage and missing items, which are visible straight away. It does not apply to a fault that appears later: for hidden defects the law gives you 30 days from the moment the defect appears, and that right is untouched by anything on this page.
7.Wrong, missing or incomplete items
If we sent the wrong item, or something listed on your invoice is missing from the box, tell us and we will put it right at our expense. You do not pay return shipping, and you do not pay a handling fee.
Under Article 7 of Federal Decree-Law No. 14 of 2023 you choose the remedy in these cases: a replacement, a repair, or your money back.
8.Delays
Occasionally a delivery slips — a courier backlog, a closed road, bad weather, or a stock problem we did not catch in time. When it happens we tell you rather than leave you waiting.
If a delay means the goods are no longer of any use to you, you may cancel and have your money back in full. That is your right under Article 7(1)(c) of Federal Decree-Law No. 14 of 2023.
9.Large items
Large appliances and furniture are delivered to your door. Our courier does not carry items up staircases where there is no lift, does not install or assemble, and does not remove an old appliance, unless we agreed otherwise in writing when you ordered.
Please measure doorways and lifts before ordering a large item. If a delivery fails because the item cannot physically enter the property, we will take it back, but the delivery charge is not refunded.
10.Questions about a delivery
Call or message us on 0504018823 or write to support@orvione.ae, with your order number. Our team answers in English and Arabic.
More details
Describe your delivery options, costs and typical delivery times here. Shipping costs are always shown in the cart before you order.